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 Assignment 1 (Due: June 25, 2009, before 01:00pm)

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Sheila Capacillo

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Location : Davao City

PostSubject: assignment 1...   Thu Jun 25, 2009 7:09 pm

Our first task is to identify a company and to identify its IT practices.

The company I chose....

GH Office Depot

Arrow Company profile....

GH Office Depot is a company which sells different products specifically it is called as a supermarket-type of stationery store. It started as a small office stationery dealer in year 1967. The GH Office Depot carries in its inventory more than 12,000 items of office items to serve its clients. The company keeps on updating and upgrading its list of items to cope up with the current trend in office management. And to serve its client with the latest and most up-to-date office supplies and equipments.

In Relation to our task:
The company has only one IT personnel. He is the one who manages the system of the company. The company uses different kinds of systems example of those is the POS or Point of Sales System, I think almost all of company’s uses that kind of system especially those who cater big transactions.
When we say IT practices what comes first to our mind is computer related works, well it’s true that all IT practices are related to computers. In GH the usage of Technology is very essential due to the increasing demand and to the development of the company. They use different facilities; some of those are the Biometrics Scanner and the Bundy Clock.


The Interview
The said interview that we had conducted is successful; their personnel answered all our questions related to their IT practices. He said that because of their It practices could help a lot in their day to day transactions.

Reflections:
Based on our interview, I think it is better for the company to be updated to the fast changing technology. If you would ask me why, it is because if the company is updated they could give the services needed by their customers. Technology can be a big factor to company’s success it can lessen the company’s burden when it comes to communication. As a matter of fact, the company uses the online monitoring of employees for their boss to know what is happening in his company while he is not around.

References:
http://ghofficedepot.com/about.htm

want to visit my blog??

http://shecapacillo.blogspot.com/


Last edited by Sheila Capacillo on Sun Aug 23, 2009 8:05 am; edited 2 times in total
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neil rey c. niere

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PostSubject: Assignment 1 MIS   Thu Jun 25, 2009 7:35 pm


Our first assignment in MIS( Management Information System) we were asked to choose a local organization or any company and we must study there best practices about Information System and Information Technology. The local company that i chose is 1 of the big retailer industry, National Book Store.

National Bookstore is the largest bookstore chain in the Philippines with 92 branches in the country.[1] It was set to open its first overseas branch, in Hong Kong, in September 2007.

Luck is only a small part of National Book Store's success. Through the hard work and powerful leadership of Socorro Cancio-Ramos and the late Jose Ramos with their family, the company has evolved from its humble beginnings into the biggest and strongest bookstore chain in the Philippines.

Before I start to describe there best practices in IS/IT, I'll give some information about the company and just a brief history about this company.

The first National Book Store started as a stall shop in Escolta before the Japanese occupation selling supplies, GI novels, and textbooks. When war broke out, strict book censorship forced them to shift their trade to soap, candies, and slippers. They bought their merchandise from wholesalers and peddled them to smaller retailers.

Liberation came, but the whole Escolta area was burned to the ground. Having all their stocks reduced to ashes left the couple with nothing but determination and an undying drive to succeed. And their persistence paid off. They were able to rebuild a barong-barong in the corner of Soler and Avenida Rizal in time to catch the post-war business boom. They went back to business using their door as a counter for selling textbooks, notebooks, pad paper, and pencils. Business went very well because during that time, there were only a few stores that sold school supplies and books. National Book Store's opening was strategically timed to welcome the first postwar school year.

Information System (IS) refers to a system of people, data records and activities that process the data and information in an organization, and it includes the organization's manual and automated processes. In a narrow sense, the term information system (or computer-based information system) refers to the specific application software that is used to store data records in a computer system and automates some of the information-processing activities of the organization.

National bookstore began practicing their IS/IT as for now, because of this practices, there company become very popular in every place here in Philippines. As they use technology for their means of selling some of there products, it became efficient on handling each of their succeeding projects. It will be more productive and may easy to convey clients.

National Book Store ONLINE
-a web application that manages activity information about every products and news for everything. The administrators are able to enter activity information (including contacts, new franchise stores, collective books and everything) and provide reports on the progress of there company throughout the year for their grants.

Network Management
-this is consider as the best practices of this company, this manages the company and there network as the system launches enhancements for there work. Another thing to consider is the High-end computers, sophisticated software, and other devices are being used to speed up everything which involves the online processes of the company.

As the company acquired Information System in there work spaces, it's totally visible in the company because as what I've research, the growing of National Book Store franchised stores speeds up to higher level. From a simple, not too big company to a productive and progressive one.

more about this topics in my blog...

http://neilreyniere.blogspot.com




afro Let's Do I.T. !!!
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Edsa Fe Esio

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PostSubject: assignment 1   Thu Jun 25, 2009 7:45 pm

Identify a local organization(s) and discuss some of their best practices in IT/IS...this should be well-supported with any evidences....

The first company that we visited was “callbox call center”.


I, together with my other classmates visited their office to conduct an interview regarding to their MIS. When we went there, we were entertained by one of their companies IT personnel. Written questions were given to them and after a moment they suggested to give the answers through emails. Without any other choice, we agreed and waited for the response until noon the next day…

---the letter we presented to the company---

The next company that we visited was “Global Connect e-Solutions”.


---the letter we presented to the company---

Company Profile:
Who we are


The company provides fulfillment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.

The company is one of the pioneers in the contact center industry in Davao City. GCeS was conceptualized last March 2007 by its President and C.E.O. Russell L. Lu and its first facilities were completed a month after. On the last quarter of 2007, a group of dynamic and diverse people joined the company to form the Core Team.

Core Business
The Company´s core business is providing third party technical support and a full suite of services that enable GCeS to deliver end-to-end CRM (Customer Relationship Management) solutions to its clients. From CRM strategy, change management, and consulting to custom programming, training, and integration, GCeS builds expert solutions that deliver real results.

Our Vision Statement
Global Connect eSolutions will be recognized as the leading provider of integrated customer care management programs, employee care services, technical support and telesales account management to the markets we serve.

Our Mission
Our mission is to deliver unparalleled value to our clients by delivering high quality service with their customers, building long-term loyalty with our employees, to the communities we serve and exceeding customer satisfaction. We shall be known as "Mindanao´s Employer of Choice."

Core Values
Customer Focus
Team Work
Diversity
Integrity
Loyalty
Trust
Continuous Improvement

http://globalconnectesolutions.com/v1/?id=about

Mr. Ryan Diansay, company programmer, was the one who entertained us and gave answers to our questions…

According to him and based on their company…

Management Information System ( MIS ) is the subset of the overall internal controls of a business covering the application of people, documents, technologies and procedures by management accountants to solving business problems.

basic function of MIS…

MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management application and any computerized processes that enable the department to run efficiently.

best practices in IT/IS…

A best practice is the belief that there is a technique, method, process, activity incentive as reward that is more effective at delivering a particular outcome than any other technique, method and process.

Sharing knowledge
Group performance




The last company on the list was “Concentrix”.


---the letter we presented to the company---

Putting customers first for relationships that last.
Quality customer service, attention to detail, and an excellent return on investment. It's what our clients and their customers experience every day. Delivering from 25 world-wide locations, in 12 languages, and supporting over 14 million interactions a year, we treat your customers with the utmost care. And that means longer-lasting, more valuable business relationships for everyone.

http://concentrix.com/company.html


When we had our last stop, fortunately, the company gave its full approval right away to allow us to conduct an interview. Mr. Christopher Lim, MIS supervisor, is the one who accommodated us in the interview we had with them.

MIS definition:
– core of the company.

Basic function:

Help Deskis responsible for repairing, installing and troubleshooting on networking problems such as user configurations, adding a username for the newly employed and access restrictions and sites.
Network SpecialistThe higher level of ‘help Desk’. Which is responsible for the deeper aspect of troubleshooting.
Senior Network Specialistconcerns for configurations of servers and telephone companies and give suggestions for upgrades for more improvement on the system.
MIS Supervisorthe decision maker for the changes for the benefit of the company and recommendation for all accounts as well.

Best practices:

Teamworkthat concerns to all the company’s employees.
Constantly evolving to meet the needs of the customers and give the best services they need.




...it was a long day....
...but at the end it was a gud day too....
...it was a tour, though... coz its my first tym to visit some of the company we had...
hehehe....

...AJA!...
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basith_jumat

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PostSubject: Re: Assignment 1 (Due: June 25, 2009, before 01:00pm)   Thu Jun 25, 2009 7:55 pm







]This is our Visitors ID When our Getting Inside The EMCOR

Hi! Sir Randy! I and Ma.Ann Kristine Tomada chose the same company. We went to many companies all of them were declining us to have an ambush Interview. Some of them don't have an IT/IS, some of them required us a letter for us to be able to conduct an interview, some of them just an In-charge in their store. But fortunately one company accommodates and gave us a minute to answer some question that we provide for them. The name of the Company that we Interview was the EMCOR (Engineering’s Machinery Corporation)

EMCOR was founded by JESUS V. del ROSARIO in 1958 and they are currently under the JVR Foundation Inc.—one of the many companies of the JVR Group of Companies. Others include:
• Kawasaki Motors (Philippines) Corporation
• K-Servico Trade, Incorporated
• Wodel Incorporated
• Delsa Chemicals and Multi Products Incorporated
• International Wiring Systems Philippines Corporation
• Hecny Forwarders Incorporated
• Wodel Manpower Services


EMCOR is a 100% Filipino-owned retail business corporations specializing in appliances, furniture, IT products, motorcycles, and money transfer through its network of specialty chain stores in the Visayas, Mindanao, and Palawan areas. With the launching of their online store, EMCOR will now be making its presence known in the online industry and promote its company’s goals and vision to the global community.They carry a wide array of product lines like Panasonic, JVC, Philips, Sony, Sharp, Samsung, Electrolux, La Germania, Whirlpool, FS Furniture, Sanyo, Canon, Brother, Epson, Toshiba, Acer, Kawasaki, Honda, Suzuki and many others. They have also partnered with Western Union for our money transfer services. The core of their existence is their ability to provide high quality service to their customers by providing the right products at the right time, in the right place and at the right price. They believe that as responsible members of their society, EMCOR should pursue their profit objectives in the spirit of service to the community. They believe in reconciling the profit motive of their Company with service to the nation. Thus, they strive to maintain a balance between the interests of their customers, employees, shareholders and the government by supporting national and local agenda for economic development, social reform, educational/scientific research, healthcare and environmental sanitation and preservation. To date, the JVR Foundation has given more than PhP200 Million in philanthropic work.



[color=blue]This is Sir ALEX the HR-Department Manager who Entertain us


We ask them if they Have an IS in their company, the MIS System Analysis said Yes, they have a payroll system, accounting system, HR System etc. Their transaction were already electronically base. They are currently using a Microsoft Visual Fox pro for their front-End and a MS-SQL for their Back-End. They don't have any agencies who maintain their system but they have an own maintenance officer for their system.

As an advantage having an IS(Information System) help it a lot to their company.

1.)They can easily transact into one another especially when transacting the customers cares.

2.)For the benefits of the employee their salary are on time because they have an own payroll System.

3.)Retrieving some files is not hustle for them because of the help of databases.

Additional for the advantage of having the IS(Information System) in their company was they are more competitive to other company’s. The programmer and the DA (Data Administrator) was an ordinary employee like accountant, clerk who they sent to Manila to studied a programming language like visual fox pro so that their employee would have an idea to maintain or make a system for them. As a part of their development in their IS(Information system) they are now trying to link all of their 110 branch from mindanao,visayas to palawan into one Interconnection. Actually they are already linking each other but the point is the company want to try the web base. Their programming language is trying to convert into Internet programming language so that it can easy to access their entire branch. One of their target to develop their IS are the SAP R/3 . SAP R/3 is arranged into distinct functional modules, covering the typical functions in place in an organization. The most widely used modules are Financials and Controlling (FICO), Human Resources (HR), Materials Management (MM), Sales & Distribution (SD), and Production Planning (PP). Those modules, as well as the additional components of SAP R/3, are detailed in the next section.
Each module handles specific business tasks on its own, but is linked to the others where applicable. For instance, an invoice from the Billing transaction of Sales & Distribution will pass through to accounting, where it will appear in accounts receivable and cost of goods sold.
SAP has typically focused on best practice methodologies for driving its software processes, but has more recently expanded into vertical markets. In these situations, SAP produces specialized modules (referred to as IS or Industry Specific) geared toward a particular market segment, such as utilities or retail. Their maintenance officer can be found at their main office located at Bajada.

For the Best Practices that they were Implemented for their IS, They plan it well and carefully analyze those System before launching it. They train some employee to used that system and make a daily recovery,weekly recovery, monthly recovery and yearly, of course their backup was placed in the outside of the company maybe in the other building on where the server can be found or may be in the other country in case of emergency like fire. Their Internet connection cost php 400,000 monthly and their IBM server cost of php 30,000,000.00. Wow!!! That so expensive, all i can say EMCOR have a great IS in their Company.




Maan Took me a Pic when we are in lobby going to HR Building



I learned a lot in this assignment because I got a lot of Ideas on what is the best practice of Information System. And having an IS(Information System) give a big advantages for the business companies like EMCOR because all of their transaction was make them simple and easy to used. Although that was so expensive but thats the one of disadvantage of using database.

Regarding the deadline that you gave Sir we didn’t complied it on time for the reason of. First we communicate the san pedro branch yesterday we got some problems regarding the topic that I want to know from him, the person that I talked to yesterday was not the IT/IS In-Charge. And they told us that we can return by this day. Unfortunately, we have some misunderstanding with the staff that I have talked. One of their staff told me, that san pedro branch are for sales only. Their main branch is the bajada branch. Their HR Department and the MIS/EDP branch is located in Bajada . Suddenly, the ISO officers conduct a seminar for the MIS Staff and HR Department. That’s the reason why we past this assignment late. Hope you consider us Sir. hehe! God Bless!!!

http://www.emcor.com.ph
http://en.wikipedia.org/wiki/SAP_R/3


Last edited by basith_jumat on Fri Jun 26, 2009 4:15 pm; edited 9 times in total
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mayraflordurango

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PostSubject: MIS I   Thu Jun 25, 2009 9:50 pm

Hi!!!!!!!

Peace be with you sir......

Naa saq Blog (http://mayraflord.blogspot.com) ang aqng tanang assignments including sa company..;


kay too big to post naman gud sir!!!!

thank u...........


Last edited by mayraflordurango on Thu Aug 06, 2009 11:46 am; edited 1 time in total
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Shiela Marie P. Nara

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PostSubject: local orgnizations with practice in IT/IS   Thu Jun 25, 2009 10:12 pm

1.)
Name : LBC Express, Inc. (Bajada) Address : Doors 1 & 2 Argaco Bldg., JP Laurel Ave., Bajada, Davao City Contact Nos. : (082) 221-4210 Email : dvo01@teamlbc. com.ph URL : www.lbcexpress. com Features : Contact Person: Celly Silo


REFERENCES:
www.lbcexpress. com
http://en.wikipilipinas.org/index.php?title=LBC_Express%2C_Inc
http://www.tribune.net.ph/life/20090419lif5.html
www.jrs-express. com
http://www.jrs-express.com/05/messages.htm


(NOTE: It's not my final post. I suppose to delete it but I can't...jeje.
My mistake is not just to edit this one for my final post but it's already late since I already have the new post for the final one.MY APOLOGY)


Last edited by Shiela Marie P. Nara on Thu Jul 30, 2009 12:21 pm; edited 1 time in total (Reason for editing : can't delete)
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Sarah Jean Tisara

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PostSubject: Assigment #1...   Fri Jun 26, 2009 12:39 am

The assignment 1 is to discuss the best IT/IS practices of the company(s) that you have visited. Together with my classmates, we visited 3 companies and these are: Callbox, Global Connect e-Solutions and Concentrix, so let me tell you what and how it happened…

Its just yesterday, we realized that we really have to visit the company that we intend to share their best IT/IS practices. Sir Gamboa said, we are obliged to show evidences that we have interviewed the company and asked permission from them for we are going to post the MIS facts of their company on our own Blogs.

My classmates and I had a brainstorming of different IT companies; first on the list was Callbox, for it is the nearest call center from our school. But before going to Callbox, we had our letter printed and we’re ready…


flower …Callbox… flower


Callbox is a call center, which occupies the 9th floor of LandCo building along JP Laurel Avenue. At first, we were doubtful if they are willing to entertain us because as we tiptoed inside their office, no one was there so we went back outside and went to the ladies room (except john) to finalize our questions. Suddenly one of their employees approached us and asked what we need, so we went back inside their office and gave them our letter. One of the MIS guys, said maybe we can write down our questions and come back Friday, with this, our eyes widened.. Shocked .. for we need the information as soon as possible (not so demanding) Twisted Evil . The guy suggested we just have to leave our email address so that they can send it at around 6 pm, so since me and john have an internet connection at home we wrote down our email addresses, we were relieved at last. When I got home, I stayed online until 2am but got no email. So unlucky… Crying or Very sad



flower …Global Connect e-Solutions… flower


This morning after our class, we decided to interview another company since Callbox haven’t sent an email yet. We went to Global Connect e-Solutions office, the company where I worked for 5 months last semester. I am so confident that we will be successful this time, since I personally know some of the MIS staff. Unfortunately, they are having a meeting that time, so Mr. Rhyan Diansay the Company Programmer of Global, asked for the questions and instructed us to come back at 12:30 noon. So I went back, and had this statements from Sir Rhyan…

Arrow How do you define MIS in your company?
According to Sir Rhyan, a management information system is a subset of the overall internal control of a business covering the application of people, documents, technologies and procedures by management accountants for solving business problems.

Arrow What is the function of MIS in your company?
Sir Rhyan said MIS includes software that helps in decision-making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management applications and any computerized processes that enable the department to run efficiently.

Arrow What are the best practices in IT/IS in your company?
For Sir Rhyan, a best practice is the belief that there is a technique, method, process, activity, and incentive as reward that is more effective at delivering a particular outcome than other techniques. He also added that shared knowledge and group performance are their best practice.

At Global Connect e-Solutions, Sir Rhyan Diansay is the main programmer and the rest are technicians who do the troubleshooting and minor programs and databases. In addition, Global also use a Biometrix System which is exclusive on their company.

While waiting for the Global’s answers, we proceed to Concentrix, which is 1 km away from Global. Luckily, this time we had interview their MIS Supervisor with the help of our friend Leo who works at Concentrix.



flower ...Concentrix...flower



Concentrix, a Synnex Company Corporation is a call center that offers technical and customer support. SYNNEX offers product distribution, related logistics services, business process outsourcing and contract assembly and works with the leading industry suppliers of IT systems, peripherals, system components, software and networking equipment.

Mr. Christopher Lim is the MIS Supervisor of Concentrix and according to him, MIS department is the core of the company for the reason that it is a technical call center. They develop their own system and its exclusive for their company. They offer services not only locally but also globally. Concentrix servers are accessible in different locations and they have 30 servers here in Davao. Sir Lim discussed to us the basic functions of their MIS department and these are the following:

Idea Level 1 – help desk
Individuals in this level repair, install and troubleshoot. They are also responsible for the networking, user configuration, the access and the different restrictions.

Idea Level 2 – Network Specialist
They manage the deeper aspect of troubleshooting and they serve as mentor for level 1.

Idea Senior Network Specialist
They are responsible for configuration of servers, telephone companies, management of all the access. In addition, they are the ones who suggest whether they need to upgrade or not.

Idea Supervisor
This person is the leader of MIS department. He/she does the decisions for the changes and does the recommendation for all accounts.

sunny Mr. Lim said that the MIS department best practice is teamwork, there constant evolving and more.




....So this ends our tough day..but its just only the beginning.. lol!

We would like to extend our sincere gratitude to the companies who entertained and helped us.. Thank you!!! Very Happy

Note: The companies mentioned on this post are aware and agreed that the informations they have given will be posted on our blogs.
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Marlie E. Sisneros

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PostSubject: Assignment1- Local Companies in Davao city   Fri Jun 26, 2009 12:59 am

Thursday, June 25, 2009
Assignment1- BPI-Davao
Bank of the Philippine Islands
Bank of the Philippine Islands



"BPI: A Tradition of Leadership."

Ever since most people can remember, this has been the institutional tagline of BPI. These four words capture the defining characteristic of the Bank –- the passion to always lead the way when it comes to matters most important to our customers. It is a passion that has lived on for 155 years. This was clearly manifested when our Bank pioneered the electronic banking revolution in the 1980's, in much the same way it did when it issued the first paper money in the 1850's.

BPI's strength is clearly built on this heritage. It is the basis for BPI being synonymous to trustworthiness, security, prestige, and banking excellence. It is also the springboard for the role that our Bank wants to take on, as it continues to be relevant to the lives of Filipinos today.
BPI: A Tradition of Leadership."

WE BELIEVE in the central role that private enterprise plays in economic development.

WE BELIEVE that our corporate mission is to be the leading private financial institution in the Philippines in terms of professional competence, service quality, responsible corporate citizenry, and overall growth and stability; and to be an established ASEAN financial institution with a creditable worldwide outreach.


"BPI: We'll take you farther."

BPI sees itself in a unique position to inspire progressive money values in the Filipinos and to motivate them to change their passive ways. It certainly has the track record to give people the confidence to rise above common misconceptions about money. And it also has the credibility to inspire progress and become a beacon of financial confidence.

But more than providing inspiration for progress, our Bank provides the visionary products and services for people to achieve their ambition of a better life. It has the know-how, the technology, and, more importantly, the people who can make a difference in the lives of its customer.

All told, BPI will take its customer farther. The new campaign invites people to act now and partner with BPI. It is a message for existing customers, whose evolving needs are the reason for the Bank's zeal in improving its products and services. It is equally a message directed to prospective clients, Filipinos here and abroad -- an invitation to realize their dreams and aspirations by starting a relationship with BPI.

» Asset Management Learn more of what you can
» Investment do through Online Banking
» Cash Management » Payroll
» Loans & Lines of Credit » Manage Accounts
» Funding & Guarantees
and Liquidity
» Leasing » Make Payments to Suppliers
» Global Transaction Services » Collect Payments
» Correspondent Banking Services » Government Payments
» Merchant Accreditation » eCommerce
» Corporate Cards



Corporate Information | History





History

157 Years of Banking Leadership

Philippine banking has a long and colorful history. It began in 1828 when, as the Philippines reaped the benefits of increased trade, King Ferdinand VII of Spain issued a decree mandating the establishment of a public bank in the Philippines.



Products / Services
Banking sevices

Contact Information

Mr. Rodolfo D. Caresma
Assistant Vice President

Ms. Erlinda Basa
Area Head

Company E-mail Address: BPI@BPIPH.com
Telephone No.: (082) 224-5340
Fax No.: (082) 224-5341

Website
www.bpiexpressonline.com

_______________________________________________________


DTI Overland Transport Corporation

DTI Overland Transport Corporation (DTI-OTC) is an affiliate of AMS Group of Companies. The corporation was conceived to be an organization worthy of admiration and pride, one that would sustain high performance, play a leadership role in shaping the land transport industry, and remain great in the years to come.

Merged from two subsidiaries in the eighties, one dealing with Tractor leasing and land development contracting, and the other in overland transport, the firm was established on the belief that the foundation of greatness is laid while the company is still small and malleable enough to be turned into a business entity that fully embodies the values of its founder and leaders.

Originally established to service the hauling requirements of the AMS Group of Companies, the outfit has since grown in financial assets in the number of tractors, heavy equipment and hauling trucks. As a quality service-oriented organization commissioned to deliver value to customer and clients, DTI-OTC is primarily focused on providing trucking services and agricultural and industrial equipment leasing serving mainly big banana growers and exporters in the region. While effecient operations are an important part of a customer service strategy, greater emphasis is given to employee efforts. Central to DTI-OTC service quality mindset is the recognition of extraordinary individual actions that have resulted in customer satisfaction. The Company's guiding maxim, to this effect, is Quality is important, efficiency is important, but if the customer is in trouble, drop everything and help.

In tractor leasing, DTI-OTC has also an exclusive contract with its affiliates. To date the company has 126 farm tractors, far ahead of its closest competitor, which has around 20 units. In heavy equipment rental, DTI-OTC also holds an exclusive contract to serve the needs of its companies. Competitors are relegated to sub-contracting their units to DTI-OTC. Additionally, the company has seven bulldozers, two graders, one pay loader and three dump trucks. The transport industry is a crowded business with big players having contracts with corporations. Major clients are agricultural companies exporting tropical fruits.

The need to strengthen and increase the fleet of haulers is in the offing due to the expansion in terms of additional hectarage being done by the companies. Coupled with the onset of changing the technology, changing requirements and aggressive competitors, DTI-OTC has to have processes in place to focus on continuous improvement. Much as DTI-OTC is aware that the achievement of short-term goals and objectives so far made by the company is just stepping stones along the way, it cannot afford to rest on its laurels; rather the company has to be continually innovating and improving its technology and services to maintain a leading edge.

Presently, DTI-OTC holds office in a 5.6-hectare lot owned by AMS Management Corporation. The Total space occupied is 972 square meters and includes the office, warehouse, shop, bunkhouse and the canteen. The Company is given free use of space. The Company has 130 employees and maintains five (5) shops to attend to the repairs and maintenance of company trucks, tractors, heavy equipment, trailers and service vehicles in Davao City, Davao del Norte, Compostela Valley and T'boli. Purchasing is centralized in the main office. 99% of business is with affiliated companies.
Products / Services

Trucking, Farm Tactor leasing and heavy equipment rental


Contact Information

Mr. Nelson V. Agudo
General Manager
E-Mail Address: nvagudo@ams.com.ph

Ms. Rebecca S. Caslib
Comptroller
E-Mail Address: rscaslib@ams.com.ph

Mr. Fernando G. Pacaldo
Maintenance Manager
E-Mail Address: fgpacaldo@ams.com.ph

Mr. Ronald B. Sadino
Trucking Supervisor
E-Mail Address: rbsadino@ams.com.ph

Mailing Address: Fronting Colegio De San Ignacio, Diversion Road, Buhangin Davao City
Telephone Nos.: (082) 241-1089; (082) 241-2253 to 54
Mobile Number: 0917-7014667; 0920-9384052
Fax No.: (082) 241-1068

______________________________________________________________________



2GO Express
2GO Express
Products / Services

Cargo Freight/ Forwarding Services


Contact Information

Ms. Zeny B. Sebuco
Sales Executive
Company Address: Acoland Bldg., Km. 10, Sasa, Davao City
Telephone Numbers: (082) 234-3300; (082) 234-3299
Fax Numbers: (082) 234-1981; (082) 234-3771
Email Address/es: zeny_sebuco@2go.com.ph

Website

http://www.2go.com.ph/

_________________________________________________________________________
Davao Inktech Ventures, Inc.
WHY INKTECH EXISTED?

There is a huge market for ink refilling due to SUPER EXPENSIVE original cartridges. Printer users are complaining that their cartridges COST MORE than their printer.

People are now more environmentally conscious as to ways in recycling their trashes or things. Cartridges are disposable plastics which takes longer to decompose.

Did you know that an average of 3 quarts of oil is burned to make 1 new cartidge? Ink cartridges costs more to destroy than to manufacture. It takes 1,000 years for each cartridge to decompose.

Quality printout is never an issue. No difference if not exceeding as to print color and saturation as compared to original.

BUSINESS CONCEPT

INKTECH is a one-stop shop designed to cater ALL your printing needs:

Inkjet
Ribbons
Printers
Laserjet Compatible Cartridges
Photopapers
Copier
Original Cartridges
Storage Media

The store is composed of laboratory where the equipment, tools, and work area are located; test printers, and glass showcase to display merchandise.

The customer would bring along empty cartridge to the store for refilling. While the customer is waiting, the technician will examine the cartridge if still suitable for refilling, subject to some tests and cleaning, refill withe bulk ink, and then test print it in front of the customer.

In case the cartridge is not suitable for refilling, a remanufactured or compatible cartridge, 50% cheaper than the original, is readily available at the store for customer's option.

OUR COMMITMENT TO EXCELLENCE

QUALITY IS NEVER AN ACCIDENT; it is always the result of:

* High intention
* Sincere effort
* Intelligent direction
* Skillful execution

It represents the wise choice of many alternatives.

OUR CORE VALUES

Integrity
Honesty
Customer Service
People
Cost Efficent

(Sources:www.inktechventures.com)

Products / Services

Ink Refill Service, Sales of computer related media products


Contact Information

Ms. Lorly R. Flores
Operations Manager
2/F Zazan Bldg., Iñigo St., Davao City
Tel. #: (082) 305-7254; (082) 228-6524

Fax #: (082) 228-6524

E-mail address: lorly_flores@yahoo.com

Mr. Roland A. Flores
President
2/F Zazan Bldg., Iñigo St., Davao City
Tel. #: (082) 305-7254; (082) 228-6524
Fax #: (082) 228-6524
E-mail address: sales@inktechventures.com

Website

www.inktechventures.com


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Marlie E. Sisneros

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PostSubject: MArlie E.Sisneros   Fri Jun 26, 2009 1:09 am

Sir?? for all the companies that i have posted, please kindly visit my blog for more informations about those companies..
I will wait for your comment/approval sir..
thank you.. Embarassed
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Venus Millena

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Age : 27
Location : lacson ext., brgy. obrero, davao city

PostSubject: Assignment1   Fri Jun 26, 2009 1:58 am



The assignment 1 is to discuss the best IT/IS practices of the company(s) that you have visited.






eTelecare Global Solutions- is one of the largest and fastest growing business process outsourcing companies in the world, with 15 contact centers across four regions, and more on the way. eTelecare manages programs through contact centers in the U.S.,the Philippines, Nicaragua and South Africa with more than 14,000 employees. eTelecare team is a full service provider of complex customer care, sales, technical support and back office services through voice, chat and email. Whether in English or Spanish, onshore, offshore or near-shore, we support numerous programs on behalf of major corporations across a wide variety of industries.


1.Secured Network Infrastructure- eTelecare Global Solutions make it sure that the company offers the latest innovative system to deliver high quality for their clients. The company valued their clients demand a lot, that is why they company give the best services that satisfies their clients. The company use a secure, reliable, full voice-over-internet-protocol (VOIP) network infrastructure that seamlessly connects other company owned centers worldwide. It optimistically boost up the confident of the client if client's data are secured from the inside and outside force by providing the best class security solutions in which proudly flaunted by the company. Company's multi-faceted approach to data security includes Global Security Policies based on the ISO17799 framework, penetration testing, firewalls and intrusion detection systems. All of this is monitored for maximum uptime via state-of-the-art network management systems and scheduled security audits. Thus, eTelecare company offers a world-class, highly reliable network.

2.Advance Call Recording Platform- company use an award-winning call recording platform for capturing, recording and logging both voice and data interactions for calls. This technology provides the ability to gain valuable insight into the customer's interaction that can help improve performance for transaction and queries.

3.Advanced Workforce Management Software- company utilize these advance workforce management software from Aspect Software. This allowin the company to create optimal agent schedules to meet service levels, while also accommodating employee schedule preferences. Monitoring adherence, intra-day trends, and other key metrics in real time; provide conditioned forecasting for effective planning; and allowing agents to have more control over their schedules, lead agent's morale high and reducing agent's turnover.

4.Real-time Communication- the company offering a real-time and historical call detailed reports that meet day-to-day business needs and also conveying. Quality Assurance, Workforce Management, and Training.

Link: http://www.etelecare.com/
Office: G/F Plaza de Luisa Complex, 140 R. Magsaysay Avenue





Maryknoll Drive, Sasa
Davao, Davao Del Sur 8000
082 235 2551


Company Profile:

Lapanday Foods Corporation is known today as one of the leading fresh produce growers and exporters in the Philippines; but years ago, its beginnings were planted in a small seed. On three parcels of land near Davao City, banana farms had flourished in the 1970s but had become virtually abandoned in the 1980s as world oversupply depressed banana export prices. Luis F. Lorenzo, Sr., whose family had deep roots in Mindanao, looked at these lands and saw the opportunity amid the challenges. The Lorenzos acquired the Guihing, Lapanday, and Cadeco farms from the Ayala-Aboitiz group in 1982.

The early 1980s were turbulent times in Davao, which was then the site of armed conflict between the military and the communist insurgents. The Lapanday farms were unfortunately caught in the crossfire. In spite of the threats, the Lorenzo-led management focused on turning the business around and working with the farm managers and workers to hurdle the operational and labor problems. Eventually, with the advent of the Aquino administration and the formation of the Lapanday Labor-Management Cooperation Council, the agitation and violence gave way to peaceful and profitable agricultural operations.

The Lapanday farms, and eventually the Lead Export farms (composed of Farmingtown, Evergreen, and Delta), produced and packed Cavendish bananas for Del Monte. Two other farm groups acquired later – Malalag Ventures Plantation in 1992 and Tortuga Valley Plantation in 1993 – became growers for Unifrutti / Chiquita. The confidence given by these international brands attests to the export quality of Lapanday-grown bananas.
1997 was the turning point that marked Lapanday’s expansion from being a grower and packer for multinational brands to being a respected exporter and regional produce supplier in its own right. The first Philippine brands of fresh fruit were introduced to the global market – “Mabuhay,” “Estrella,” and “Aloha” – all grown and packed in farms owned and managed by Global Fruits Corporation, a fully owned Lapanday subsidiary. As it continued to integrate forward, Lapanday established Davao Cold Storage Corporation, Fresh Asia Produce Company International Corporation, Mindanao Fresh Produce Services Corporation, Lapanday Packaging, Inc., and Lapanday Diversified Products Corporation to strengthen its supply chain.

Lapanday Foods Corporation is an integrated grower, packer, and shipper of premium-quality tropical fresh produce.

Our production operations are based in the Philippines, where we have built on more than 30 years of experience as a grower and supplier of export-quality Cavendish bananas to multinational marketing companies. Moving forward, we have carefully developed our organization, upgraded our facilities, and invested in technology in pursuit of our vision to be "The Fresh Produce Company of Choice in Asia."

We continue to be a reliable supplier of bananas while we strive to gain markets for other fruits and vegetables sourced in the Philippines and abroad. Our international networks deliver our products to more and more buyers in the Asia-Pacific and Middle East regions, where our brands are increasingly being recognized for freshness, quality, and added value.


Best IT/IS Practices:

1.Biometrics- The device to use in checking for attendance of the employees is the Bar Code Attendance System. The bar code can be seen in their ID. Every time they swipe their ID it will automatically be recorded their time In or Time-out.

2. IT Infrastructure- Building an infrastructure management environment that reduces IT complexity, automates and supports desired performance and service availability levels, and resolves problems to ensure business continuity.

3.Decrease business risk- solve complex business challenges today with SAP, with 30 years of experience working with organizations of all sizes in more countries than any other vendor.

4. Increase organizational productivity- It provides us with a complete set of productivity and information management tools to accomplish routine tasks quickly, effectively manage customer and contact information in one place, produce professional-quality marketing communications and campaigns in-house, and simplify database creation and reporting.

5. Reduce operational costs- Reduce costs through increased flexibility - use of enterprise services architecture to improve process standardization, efficiency, and adaptability.

6.Increase service quality-

7.Reduce downtime

8.Increase business planning

9.Increase the value of IT to the business

10. Support of its business processes and operations

11. Support of decision making by employees and managers

12. support of its strategies for competitive advantages




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Tanya Clarissa G. Amancio

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PostSubject: Re: Assignment 1 (Due: June 25, 2009, before 01:00pm)   Fri Jun 26, 2009 2:06 am

[justify]
Identify a local organization(s) and discuss some of their best practices in IT/IS...this should be well-supported with any evidences....

"OUR JOURNEY"

Looking for a company was not an easy task. You need to be persistent and never give up. It is like a journey that needs lots of courage and determination.

Last 24th of month June, 4:30pm I with my groupmates (Millena, Mapalo, Adaptar, Gonzales, Mancera, Llemit) decided to visit some companies to inquire. We visited first the AMS Group of Companies. But sad to say, they told us that they use the old system of file keeping, the “paper based”.

The next day, we made a plan first before doing a move. First, we listed all the names of our desired company. Then, we searched some information about those companies and their locations. We visited Phoenix Petroleum Philippines Incorporation, trying our luck. But sad to say, they did not permit us for an ambush interview because we must present a letter addressing to HR head and state there what is purpose of having an interview with them and who are we going to interview. Then, they rescheduled us for a next meeting..(hay..) so sad.



THIS IS THE COMPANIES WE LISTED:
1. CONCENTRIX (A SYNNEX Corporation Company)
Like a Star @ heaven Formerly Link2Support, is the longest running call center operating in Davao. Concentrix is located at the Damosa IT Center in Davao City.
Their Best Practices in IT/IS:
Concentrix has been recognized as an outsourcing innovator, offering clients the latest in emerging technology and business process outsourcing.
Like a Star @ heaven Concentrix as a leading business process services company offering a comprehensive range of services to original equipment manufacturers, software publishers and reseller customers worldwide.SYNNEX offers product distribution, related logistics services, business process outsourcing and contract assembly and works with the leading industry suppliers of IT systems, peripherals, system components, software and networking equipment. Additional information about SYNNEX may be found online at www.synnex.com.


2. PHOENIX Fule Life


Business Description

The Phoenix, a symbol of immortality, invincibility, rebirth, and transformation. Like the mythical sacred firebird, Phoenix Petroleum Philippines, Inc. flies high and scans the horizon ever clearly, to build nests and ignite them with the fuel of progress and growth. The Group's principal activity is trading refined petroleum products, lubricants and other chemical products. Its products and services are distributed under the PHOENIX Fuels Life trademark through a network of 33 retail service stations. The Group also provides terminaling and hauling services which involved in operating a terminal depot, hauling and into-plane services in Davao, Cagayan de Oro, General Santos City and Cotabato City.

Phoenix Petroleum Foundation Inc., led by President Cherylyn C. Uy, lives up to its core value of stewardship through projects in service of the community. As stewards, we nurture our resources responsibly. By giving back, we contribute to elevating the quality of life of the people we help, because we believe that life comes first.

The foundation’s primary purpose is to engage, support and or participate in social activities and functions geared towards the development, protection, alleviation, education and or empowerment of the needy, depressed and miserable members of the society.

Mission, Vision & Core Values

Vision

As the first home-grown major player in the Philippine petroleum industry, we will be:

• The "brand of choice" in Mindanao
• The benchmark for excellence in the petroleum retail industry
• The best value for money and unmatched customer experience

Mission

Make "Phoenix Fuels Life" an experience within reach of every Filipino.
• We deliver a quality of service unrivalled in the industry
• We put our customers first.
• We deliver superior returns to our stakeholders.
• We enrich the quality of life of our people and their families.
• We create opportunities to maximize the potential of the individual.
• We take social responsibility to heart by building programs to nurture the environment and uplift the life of the communities we serve.
Core Values

Integrity
We adhere to the highest standards of ethics and conduct. Our reputation defines who we are.

Excellence
We strive to be better in everything we do.

Service
All stakeholders are our customers, thus we provide unrivalled customer experience.

Innovation
We believe that change is constant. We challenge convention with fresh, better, and more valuable products, services and ideas.

Teamwork
We value relationships. We achieve our goals through collaborative efforts, recognizing the contribution of team members and respecting each other's opinions and ideas.

Stewardship
We nurture our resources responsibly.
http://www.phoenixphilippines.com/view_stations.php?xval=92
http://www.phoenixphilippines.com/company_mission.php

3. eTELECARE Global Solutions

[img][/img]

eTelecare is one of the Philippine’s largest contact centers, with 7 sites, and over 8,000 employees in this country alone. eTelecare has grown from a small outsourcing startup with one site and 500 employees, to one of the world’s leading customer contact center providers.

Best IT/IS Practices:
Exclamation 1.Advance Call Recording Platform- company use an award-winning call recording platform for capturing, recording and logging both voice and data interactions for calls. This technology provides the ability to gain valuable insight into the customer's interaction that can help improve performance for transaction and queries.
Exclamation 2.Secured Network Infrastructure- eTelecare Global Solutions make it sure that the company offers the latest innovative system to deliver high quality for their clients. The company valued their clients demand a lot, that is why they company give the best services that satisfies their clients. The company use a secure, reliable, full voice-over-internet-protocol (VOIP) network infrastructure that seamlessly connects other company owned centers worldwide. It optimistically boost up the confident of the client if client's data are secured from the inside and outside force by providing the best class security solutions in which proudly flaunted by the company.
Exclamation 3.Real-time Communication- eTelecare offering a real-time and historical call detailed reports that meet day-to-day business needs and also conveying. Quality Assurance, Workforce Management, and Training.
Exclamation 4.Advanced Workforce Management Software- company utilize these advance workforce management software from Aspect Software. This allowin the company to create optimal agent schedules to meet service levels, while also accommodating employee schedule preferences. Monitoring adherence, intra-day trends, and other key metrics in real time; provide conditioned forecasting for effective planning; and allowing agents to have more control over their schedules, lead agent's morale high and reducing agent's turnover.
http://www.etelecare.com/


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Alfredo V. Ala-an

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PostSubject: Some best practices of the company   Fri Jun 26, 2009 3:05 am

Coca-Cola Company

About Us
Founded in 1886 by pharmacist John Styth Pemberton in Atlanta, Georgia, The Coca-Cola Company is the world's leading manufacturer, marketer, and distributor of non-alcoholic beverage concentrates and syrups, used to produce nearly 400 brands. The Coca-Cola Company continues to be based in Atlanta and employs 49,000 people worldwide, with operations in over 200 countries.

Coca-Cola Great Britain (CCGB)

Coca-Cola Great Britain (CCGB) is responsible for marketing 21 brands (over 100 products) to consumers in Great Britain, developing new brands, extending existing brands and protecting Coca-Cola trade marks in Great Britain. CCGB employs around 130 people at its headquarters in West London.

Coca-Cola Enterprises Ltd (CCE)

Coca-Cola Enterprises Ltd (CCE) is the local bottler responsible for the manufacturing, distributing, sales and trade marketing of the brands of CCGB throughout England, Scotland and Wales. It employs around 5,000 people at its various sites across Britain.

The Coca-Cola System

Together, CCGB and CCE form one 'system' which is referred to as 'The Coca-Cola System', but is not a single entity from a legal or a management point of view. The two businesses work together closely and have taken a joint approach to corporate responsibility in particular, because while some issues are relevant to one business and some to the other, still more are relevant to both.

Our Mission

Our Roadmap starts with our mission, which is enduring. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions.

To refresh the world...
To inspire moments of optimism and happiness...
To create value and make a difference.

Our Vision

Our vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth.

People: Be a great place to work where people are inspired to be the best they can be.
Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people's desires and needs.
Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value.
Planet: Be a responsible citizen that makes a difference by helping build and support sustainable communities.
Profit: Maximize long-term return to share owners while being mindful of our overall responsibilities.
Productivity: Be a highly effective, lean and fast-moving organization.

Our Winning Culture

Our Winning Culture defines the attitudes and behaviors that will be required of us to make our 2020 Vision a reality.

Live Our Values

Our values serve as a compass for our actions and describe how we behave in the world.

Leadership: The courage to shape a better future
Collaboration: Leverage collective genius
Integrity: Be real
Accountability: If it is to be, it's up to me
Passion: Committed in heart and mind
Diversity: As inclusive as our brands
Quality: What we do, we do well

Focus on the Market

Focus on needs of our consumers, customers and franchise partners
Get out into the market and listen, observe and learn
Possess a world view
Focus on execution in the marketplace every day
Be insatiably curious

Work Smart

Act with urgency
Remain responsive to change
Have the courage to change course when needed
Remain constructively discontent
Work efficiently
Work efficiently

Act Like Owners

Be accountable for our actions and inactions
Steward system assets and focus on building value
Reward our people for taking risks and finding better ways to solve problems
Learn from our outcomes -- what worked and what didn’t

source: http://www.coca-cola.co.uk/About_us/
http://www.thecoca-colacompany.com/ourcompany/mission_vision_values.html

Discussions:

With those information on the top, I can say that this company have many best practices in the field of the IT and IS. Some of these practices that I think it can truly help to develop the skill of the IT/IS,some of these are as follows:

1.Network / good server system- I can say that having a good server system and networking has a great effect in terms of the e-business. Making it more competitive to other companies. Example of the importance of a good networking of a company is on the connectivity of the databases of the the company to it's other branch. Making this task such require a good skills in order do this.
2.Effective databases- I can say making this a big and complicated databases also require a good skills. Example of it's important part is the payments of the customers that it should be a well plan database also the recovery of the database on how you deal with when it encounter problems such us loss of data.
3.Equipments use- I can say also that having the best equipments in this kind of company is very important also because even how good your networks and databases but if your equipments are not that good to handle this, it's obvious that this is useless. You can also expect a large effect to your business.
4.Administrators- particular in the part of the IT people to have a good plan to it's databases. A well plan to it's future development and the smooth flow of it and the effectiveness of it's work to the benefit of the company.
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Joan Rose P. Dandoy

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PostSubject: Re: Assignment 1 (Due: June 25, 2009, before 01:00pm)   Fri Jun 26, 2009 3:27 am

With respect to the assignment given to us by Sir Gamboa, we are task to identify a local organization(s) and to discuss some of the best practices in
Information Technology or Information System that they have, I, together with some of my classmates, visited some of companies to comply the said
assignment. The companies that we had visited are the following: Callbox, Global Connect e-Solutions, and Concentrix.

Yesterday, a visit had been conducted in Callbox located at the LancCo Building, 9th floor. We discuss with them the real motive of visiting there
office and we are glad that they shared time through listening. Because of important matter, the person involve in answering our question had
some important things to do so he decided that we will just leave the questionnaire we had, he’ll do answering our inquiries, and just send it to
our e-mails. We had nothing else to do but to thank them and wait for the e-mail they had promised. From the moment,
we are still waiting for that response.





On the other hand, Global Connect e-Solutions was our second prospect company which is located at Bajada Street. We are pleased that
Mr. Rhryan Diansay, the company programmer, entertained us but still, like in Callbox, he was in meeting at that time so he just let us leave our
questionnaire. After 1 and a half hour, we took the questionnaire and the answers goes like this:


1. How does this company define MIS?


A Management Information System is a subset of the overall internal controls of a business covering the application of people,
documents, technologies, and procedures by management accountants in solving business problems.

2. What is the basic function of the MIS in your company?

MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a
system, decision support system, people management and project management applications and computerized
processes that enable the department to run efficiently.

3. What are the best practices of MIS in this company which contributes to the success of your company?

A best practice is the belief that there is a technique, method, process activity, incentive as reward that is
more effective at delivering a particular outcome than other technique.

Shared knowledge and group performance.

4. Will you allow us to post your answers and pictures in our blog?

As possible.

Who we are


The company provides fulfillment services to both local and foreign clients who desire complementary service in connection
with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and
substantially higher quality customer service to deliver global support solutions, consulting services, back office processing
services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications,
surveys and other derived services.The company is one of the pioneers in the contact center industry in Davao City. GCeS
was conceptualized last March 2007 by its President and C.E.O. Russell L. Lu and its first facilities were completed a month
after. On the last quarter of 2007, a group of dynamic and diverse people joined the company to form the Core Team.



Core Business

The Company´s core business is providing third party technical support and a full suite of services that enable GCeS to
deliver end-to-end CRM (Customer Relationship Management) solutions to its clients. From CRM strategy, change management,
and consulting to custom programming, training, and integration, GCeS builds expert solutions that deliver real results.


Our Vision Statement

Global Connect eSolutions will be recognized as the leading provider of integrated customer care management programs,
employee care services, technical support and telesales account management to the markets we serve.


Our Mission

Our mission is to deliver unparalleled value to our clients by delivering high quality service with their customers,
building long-term loyalty with our employees, to the communities we serve and exceeding customer satisfaction.
We shall be known as "Mindanao´s Employer of Choice."


Core Values

Customer Focus Team Work Diversity Integrity Loyalty Trust Continuous Improvement





Furthermore, the last company we had visited was the Concentrix, just a kilometer away from Global. At last,
this company had really shared their time with us by letting our interview be conducted even it is immediate.
The same with questionnaire was given in this company just like in previous companies. The person concerned
is Mr. Christopher Lim, the MIS Supervisor.



1. How does this company define MIS?
(Rephrased.) Search it in google, I am sure it’s in there.


2. What is the basic function of the MIS in your company?

Help desk- they are the one whose responsible in repairing, troubleshooting, installing the units in their
company. Creating user accounts, accessing and restricting from sites was also there responsibility as well.

Network Specialist- just like in help desk, their work is similar but they are more knowledgeable compare to
help desk and they are considered as the latter’s mentor.

Senior Network Specialist- with higher position than the previous mentioned rank, these people are responsible
for the configuration of servers, telephone companies management access and they do suggest for the upgrades.
Supervisor-in this person the decision-makings are made. They are the one opt for changes and recommends for all accounts.

3. What are the best practices of MIS in this company which contributes to the success of your company?

Teamwork and constant innovation.


4. Will you allow us to post your answers and pictures in our blog?

No problem.

Putting customers first for relationships that last. Quality customer service, attention to detail, andan excellent
return on investment. It's what our clients and their customers experience every day. Delivering from 25
world-wide locations, in 12 languages, and supporting over 14 million interactions a year, we treat your
customers with the utmost care. And that means longer-lasting, more valuable business relationships for everyone.


Concentrix-A SYNNEX Corporation Company

Parent company SYNNEX Corporation (NYSE: SNX)
Knowledge Process Outsourcing (KPO) industry
Lines of business include technical and customer support,sales and marketing, and back office transaction processing
Experience 25+ years
Industry expertise in technology, communications, and consumer electronics
Quality process: ISO 9001-2000, ISO 27001, CMMI
Mission statement: At Concentrix, we deliver knowledge-based services that
have one measure of success — customer satisfaction



References:

http://concentrix.com/about.html
http://www.globalconnectesolutions.com/v1/?id=about


For more information, please visit my blog
www.jrd-managementinformationsystem.blogspot.com
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John Cesar E. Manlangit

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PostSubject: Assignment 1   Fri Jun 26, 2009 7:41 am

There were two companies that we visited to discuss some of their best practices in IS/IT.

The first company that we visited was the Global Connect eSolutions located at Global Connect eSolutions Building, Km.6, J.P. Laurel Ave., Bajada, Davao City.

Who the company is:
The company provides fulfillment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.

The company is one of the pioneers in the contact center industry in Davao City. GCeS was conceptualized last March 2007 by its President and C.E.O. Russell L. Lu and its first facilities were completed a month after. On the last quarter of 2007, a group of dynamic and diverse people joined the company to form the Core Team.

Core Business
The Company´s core business is providing third party technical support and a full suite of services that enable GCeS to deliver end-to-end CRM (Customer Relationship Management) solutions to its clients. From CRM strategy, change management, and consulting to custom programming, training, and integration, GCeS builds expert solutions that deliver real results.

Vision Statement
Global Connect eSolutions will be recognized as the leading provider of integrated customer care management programs, employee care services, technical support and telesales account management to the markets we serve.
Mission
Their mission is to deliver unparalleled value to their clients by delivering high quality service with their customers, building long-term loyalty with our employees, to the communities they serve and exceeding customer satisfaction. They shall be known as "Mindanao´s Employer of Choice."
Core Values
Customer Focus
Team Work
Diversity
Integrity
Loyalty
Trust
Continuous Improvement

Because they were having a meeting on that day, we just only gave them the questionnaires to answer. Here were the questions we asked. We gave our questionnaires to Mr. Rhyan Diansay, the MIS Programmer:

Define MIS in your company/for you?

A Management Information System is a subset of the overall internal controls of a business covering the application of people, documents, technologies and procedures by management accountants to solving business problems.

What is the basic function of MIS in your company?

MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, people management and project management applications and any computerized processes that enable the department to run efficiently.

What do you think are the best practices in your department that you think contribute a lot to the success of the company?

Shared knowledge and group performance. A best practice is the belief that there is a technique, method process activity, incentive or reward that is more effective at delivering a particular outcome than any other techniques, method, process…






The second company we visited was the Concentrix located at Damosa I.T. Park, Lanang Davao City..

Who the company is:

Concentrix maximizes the long-term value of their clients' customers with solutions that support the entire customer lifecycle and provide a high return on investment. And, by delivering from our locations in Asia, Latin America, and the United States in 12 major languages, They give their clients the global reach essential for business success. Their results: satisfied clients, some with relationships of 12 years or more.

Overview:

Parent company: SYNNEX Corporation (NYSE: SNX)
Knowledge Process Outsourcing (KPO) industry
Lines of business: include technical and customer support,
sales and marketing, and back office transaction processing
Experience: 25+ years
Industry expertise in technology, communications, and consumer electronics
Quality process: ISO 9001-2000, ISO 27001, CMMI
Mission statement: At Concentrix, we deliver knowledge-based services that have one measure of success — customer satisfaction.

Again, we only gave them the same questionnaires. We gave the questionnaires to Mr. Christopher Lim, the MIS Supervisor:

Define MIS in your company/for you?

MIS is the core of the company.

What is the basic function of MIS in your company?

Help desk-They are responsible for repairing, installing and troubleshooting computers. They are also skilled in networking. They can also add username, access and restrict sites.

Network Specialists- They are the mentor of the help desk. In means of troubleshooting, they have a deeper aspect.

Senior Network Specialist- They are responsible for configuration of servers, telephone companies and management access.
Supervisor- They are the decision maker for the changes.

The company’s MIS also are the ones who makes their system. There system not only records data but it also records voice.

Their services are not only for local but for global also.

What do you think are the best practices in your department that you think contribute a lot to the success of the company?

The best practices are teamwork, constantly evolving, more..





As I have observed on the 2 companies that we have visited, I have noticed that TEAMWORK is really important in order to reach the goals of the company.

http://www.globalconnectesolutions.com/v1/index.php?id=about
http://concentrix.com/about.html
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Ma.AnnKristineTomada

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PostSubject: Assinment 1   Fri Jun 26, 2009 9:45 am

EMCOR Davao (Engineering Machinery Corporation)




EMCOR Davao (Engineering Machinery Corporation) is the leading company of and market leader in the field of appliances, electronics and motorcycles. EMCOR is a 100% Filipino company whose primary business activity is the retailing of household appliances and motorcycles through the operation of retail stores in the islands of the Visayas and Mindanao, Philippines. The household appliance product lines consists of popular brands like National/Panasonic, JVC, Philips, Sony, Goldstar, Sharp and Samsung. The motorcycle product group comprises the leading brand in the market like Kawasaki, Yamaha, Honda and Suzuki
This company was the only one who accommodated us to conduct an interview for this assignment. Basit and I had the same company. We both experienced turning down by the other companies we previously visited. But we strived and did the highest level of our best to have a company to conduct our study. Fortunately, it was all paid of because EMCOR allowed us to ask questions about there IS/IT to their company. We first visited their branch at San Pedro, but Sir Raymond, officer in charge, preferred us to go to their head office at JVR Bldg., J.P. Laurel Ave., Bajada,, Davao City.
But before we conducted an interview with Sir Alex and the MIS manager, we made some research about their company’s history like who founded EMCOR, what are services they rendered to the people and a little bit information to their company for us to be able to visualize what would the probable systems do they have. Here are my researches:
-------------------------------------------------------------------------------------------------------
Emcor was founded by JESUS V. DEL ROSARIO in 1958 originally under the name of Engineering and Machinery Corporation (EMCOR) as the franchise dealer of International Harvester (IH) in Mindanao with its base in Davao City. In 1976, it shifted its product lines to Kawasaki motorcycles and National-Panasonic appliances. Despite the shift in product lines, the company retained the acronym EMCOR to take advantage of the popularity and goodwill the name had generated over the years.

Today EMCOR is a 100% Filipino company whose primary business activity is the retailing of household appliances and motorcycles through the operation of retail stores in the islands of the Visayas and Mindanao, Philippines. The household appliance product lines consists of popular brands like National/Panasonic, JVC, Philips, Sony, Goldstar, Sharp and Samsung. The motorcycle product group comprises the leading brand in the market like Kawasaki, Yamaha, Honda and Suzuki.

EMCOR is one of the companies of the JVR Group. Among its affiliates are the following companies: Kawasaki Motors (Philippines) Corporation, K-Servico Trade Incorporated, Wodel Incorporated, Delsa Chemicals and Multi Products Incorporated, International Wiring Systems Philippines Corporation, International Elevator & Equipment Incorporated, Hecny Forwarders Incorporated, Matsushita Communications Industrial Corp. of the Philippines, Matsushita Electric (Philippines) Corporation, JVR Foundation Incorporated.

OUR MISSION: We envision ourselves to be a leading and growth-oriented retail company organized to market high-quality products and services in the motorcycle and household appliance industry through a network of retail stores. Because our business is in reselling of products rather than in manufacturing them, the essence of our Company's business operation is high-quality customer service. Thus, the core of our existence is our ability to serve satisfactorily our customers.

Part of our vision is to develop a culture of providing high quality service to customers in all levels of our organization. In order to realize this vision, we have adopted the following corporate goals:

a. To strive for maximum client satisfaction by providing the right products at the right time,
in the right place and at the right price.
b. To establish long-term relationships with our customers by extending to each one of them a
personalized attention and treatment. This customers' advantage points o we may see, feel
and anticipate their needs.
c. To achieve profitability through increased patronage and loyalty by nurturing this essential
relationship between us and our customers.
d. To contribute to the general upliftment of the employees and the community we serve while
ensuring fair return of stockholders' investment.
--------------------------------------------------------------------------------------------------------------------

Actually, we were not able to have a chance to ask more about their system because they had a meeting regards to their present system they have right now. But still Sir Alex gave us a little of his time even if it was a lunch time. He imparted to us they have system in company, such as payroll system, accounting system, etc. Different languages they are using in their system, like Microsoft Visual Fox Pro, MS-SQL and many more. In maintaining their system and for trouble shooting, the have Internal Programmers which was an ordinary employee who had interest in programming and they let them studied in Manila to learn more in programming languages.


As of now, the company is planning to translate their present programming language to a new one by the help of SAP. (It was my first time to hear about SAP, and I found out it is the largest European software enterprise and the fourth largest in the world. Wow!) They want to interlink the entire systems EMCOR nation wide. At this moment, EMCOR is planning to upgrade their system so as to be more convenient and easy transact to their customer.



Now, that they are planning to have an upgraded system, they should need an Information System Plan or apply some best practices in IS/IT. He mentioned the things they will going to do when they will have their new Information System. First, they will going to discuss who will manage the new information system and what are the things they must do to manage the system properly. Second, they will also study their data for them to know what data from the old system will be transferred to new one .Lastly, their Internal Programmers or IT staff will be trained on how to troubleshoot the new system if problems will occur to their system. And because it is a new system staff who will use their system should study well the function of the new system.

EFERENCES:

http://www.davaochamber.com/member-profiles/emcor-inc
http://en.wikipedia.org/wiki/SAP_AG
http://emcor.com.ph
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Anthony Rigor Aguilar

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PostSubject: Assignment 1: Dole Philippines   Fri Jun 26, 2009 4:23 pm

These are the list of our prospective organizations:

1. Department of Social Welfare and Development
2. AMA Computer Colleges
3. PLDT Co.
4. Dole Philippines

Our final organization was Dole Philippines.





Company Description

Dole is the world's largest producer and marketer of high-quality fresh fruits, fresh vegetables and fresh cut flowers with a growing line of quality packaged foods. Dole’s dedication to quality is a commitment solidly backed by: comprehensive programs for food safety, scientific crop protection programs, stringent quality control measures, state-of-the-art production and transportation technologies, continuous improvement through research and innovation, and dedication to the safety of our employees, communities and the environment. Dole is committed to nutrition education to communicate to the public the health benefits of eating a diet rich in fruits and vegetables.
In the Philippines, Dole has introduced premium quality, healthy food products in fresh and packaged foods. Its focus on health and nutrition remains strong even as Dole continues to expand its healthy food products. Its product lines range from canned pineapple solids, canned mixed fruits, canned beverages, packaged fruit snacks to tomato sauce. http://www.dole.com.ph/CompanyInfo.htm

Since my chosen organization DSWD was rejected or less for a reason. I contact a friend last night who works with Dole and she scheduled us for a meeting today. So she gave me the details where will be the meeting and who is to meet. I told my friend that the type of interview will be an ambush interview because our letter of intention to be presented to the company is not possible. So she told me that someone in the MIS Department will be available for an interview. The meeting and the interview took at SJRDC Building, Lanang, Davao City; this is one of the remote offices of the department of Dole Philippines. The meeting was successful together with my classmates, the interview ended nicely and the conversations contributed below.

Since some information during the interview is highly confidential I will limit my report and some are not included. One of the programmers in MIS was our interviewee.

In our first Question about how do we identify Dole’s IT/IS? According to her it is identified according to category. Dole’s It Department is categorized. Dole Davao is categorized as local category and has MIS department. MIS department has internal programmers and web developers. Dole has system for every department like for payroll, production, logistics, manufacturing and etc. like other organizations do, and some of these systems are integrated by a system handled by their regional office. We also ask who develops and maintains their systems. The answer is the mostly their internal programmers. Since outsourcing is not an ideal way for the company aside from leaks and other security risks. Having internal programmers is cost effective and time efficient. Why since they develop system they maintain the system and they do backups so when one of the IT programmers will resign the operation of the company will not be compromised if there are certain problems arise.

Among of the questions, we discussed much on their practices on IT. And practices are the following:

Best Practices

Determine the project
They do planning on what the project is all about. They do analysis on what is to develop and to what is to upgrade. They plan the scope and the description of the new system to be developed, identifying the uses of the system and to identify who will benefit the system. They determine the cost of the project and the timeline of the project. For example if the company has certain problems that needs a system to be developed then that is the time to determine what is the best system as a solution to the problem.

Involve the User
Since users are departments inside the company. The request of a change of the system or new system came from the user. They do procedures to inform the departments on the changes or updates to the system. It is very important the users in the respective departments will be inform to know also the views of the user if there is really a need of changes and revision to the system. Involvement of the users in the development of the system can help programmers achieve their goal in with accuracy. Users are the people who will benefit the best system be implemented.

System Analysis
In this step the system analyst analyzes software to be used, the hardware specification, and the compatibility of the system to the hardware. And analyzing the cost of the system according to the software being used and the hardware purchased.


Development
After the analysis is completed programmers will begin to develop the system.

Testing
Before using the system, programmers ensure the quality of the system. Testing is very important in most aspects in programming especially when we ask the question: is the system is a user friendly? Easy to navigate? And etc... In this way the programmers will know the capability of the system. Testing can help eliminate errors and other bugs that may occur during the operation. So before deploying the system they see to it that the system is ready for deployment. In other way testing can identify the weaknesses of the system, and help the programmers identify some revisions of their system and this saves time. Without testing faulty system can affect the operation of the company thus aside from expenses it can affect the performance of the whole organization.

Implementation
This time the system is ready error free and ready for deployment.

She also added that they have annual trainings and forums to keep them informed of the new software trends to help them performed up to date. Dole has an annual budget for their IT programmers and web developers and this is one of the priorities of the company for their employees.

To end this Dole Philippines is a good example of an organization that has a systematic and organized IT/IS. Their IT programmers’ developed their system according to the needs of their users or departments. For them Information System is the brain of the whole organization because it has the information of the company, the transactions, and other related information needed by the users and it keeps the data.
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ailaine adaptar

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PostSubject: Considered undone..   Fri Jun 26, 2009 5:29 pm

We encountered a problem.

Yesterday, June 24, 2009, we were supposed to have our letter signed by our adviser. Our chosen company was approved, however, there are some revisions needed to the letter...so, we need to present it again today. But unfortunately this day, Our adviser is in his out-of-school campus appointments, thus, making our letter remain unsigned.

Go for our alternative solution.

Despite of lack of approval, we decided to make a phone call to our chosen companies. Gladly, one of them had positive response. Rolling Eyes

We were glad.




==================================================================================



Lapanday Foods Corporation
Maryknoll Drive, Sasa
Davao, Davao Del Sur 8000


Company Profile:

Lapanday Foods Corporation is known today as one of the leading fresh produce growers and exporters in the Philippines; but years ago, its beginnings were planted in a small seed. On three parcels of land near Davao City, banana farms had flourished in the 1970s but had become virtually abandoned in the 1980s as world oversupply depressed banana export prices. Luis F. Lorenzo, Sr., whose family had deep roots in Mindanao, looked at these lands and saw the opportunity amid the challenges. The Lorenzos acquired the Guihing, Lapanday, and Cadeco farms from the Ayala-Aboitiz group in 1982.

They continue to be a reliable supplier of bananas while they strive to gain markets for other fruits and vegetables sourced in the Philippines and abroad. Their international networks deliver their products to more and more buyers in the Asia-Pacific and Middle East regions, where their brands are increasingly being recognized for freshness, quality, and added value.

Best IT/IS Practices:

cheers 1.Biometrics- Lapanday is using this device in checking the attendance of the employees. Specifically, they are using the Bar Code Attendance System. The bar code can be seen in their ID. The employees just swipe their ID's to the device and the Time In or Time-out will automatically be recorded.

cheers 2. IT Infrastructure- The company is building an infrastructure management environment that reduces IT complexity, automates and supports desired performance and service availability levels, and resolves problems to ensure business continuity.

cheers 3.Decrease business risk- solve complex business challenges today with SAP, with 30 years of experience working with organizations of all sizes in more countries than any other vendor.

cheers 4. Increase organizational productivity- It provides them with a complete set of productivity and information management tools to accomplish routine tasks quickly, effectively manage customer and contact information in one place, produce professional-quality marketing communications and campaigns in-house, and simplify database creation and reporting.

cheers 5. Reduce operational costs- This is through increased flexibility. Flexibility here means the use of enterprise services architecture to improve process standardization, efficiency, and adaptability.

cheers 6.All other best practices that the Lapanday Foods Corporation is practicing are as these- increase service quality, reduce downtime, increase business planning, support of its business processes and operations, support of decision making by employees and managers, support of its strategies for competitive advantages, and yncrease the value of IT to the business.



lol! www.gibitok-pitokpitok.blogspot.com lol!


Last edited by ailaine adaptar on Fri Oct 02, 2009 5:04 pm; edited 8 times in total
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Michael George Guanzon

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PostSubject: Assignment 1   Fri Jun 26, 2009 5:58 pm

These are the list of our prospective companies:

1. Department of Social Welfare and Development (DSWD)
2. AMA Computer College
3. PLDT Company
4. Dole Philippines

Our Final company selected was The Dole Philippines.



Company Background


Dole is the world's largest producer and marketer of high-quality fresh fruits, fresh vegetables and fresh cut flowers with a growing line of quality packaged foods. Dole’s dedication to quality is a commitment solidly backed by: comprehensive programs for food safety, scientific crop protection programs, stringent quality control measures, state-of-the-art production and transportation technologies, continuous improvement through research and innovation, and dedication to the safety of our employees, communities and the environment. Dole is committed to nutrition education to communicate to the public the health benefits of eating a diet rich in fruits and vegetables.
In the Philippines, Dole has introduced premium quality, healthy food products in fresh and packaged foods. Its focus on health and nutrition remains strong even as Dole continues to expand its healthy food products. Its product lines range from canned pineapple solids, canned mixed fruits, canned beverages, packaged fruit snacks to tomato sauce.


Yesterday, we have already contact a person to interview but unfortunately he was not around it’s because of having an emergency, that’s why we have to look for another organization or company to interview. Last night, we contact our friends in different companies we know and ask a favor. Finally, one of the companies that we’ve contact, respond on our request. There’s an available person who is willing to be interview and give us her vacant time. She is an MIS programmer in one of the offices of Dole Philippines and to be interviewed at SJRDC Building, Lanang, Davao City. We told our friend that the interview that we are going to conduct is an ambush interview.

During the interview, there are lots of questions we ask to the MIS programmer. The first question we ask was “How do we identify Dole’s Information Technology and Information System?” According to her, DOLES IT department is categorized as IT for Regional and IT for local. In their branch, they are categorized as IT for local and they are divided into two groups: the application group and technical group. In the application group, software and system are being discussed while the technical group discuss about hardware and the network. She also mentioned that they are using different systems categorized according to their departments such as payroll system, production system, logistic system, research system, manufacturing system and many more. DOLE has internal programmers that develops and maintains the system to be used by the company.

As she mentioned earlier, DOLE has different systems in every department. We ask her if they have a system that connects all the systems from different department and she says “yes” but selected systems only because they don’t have an integration warehouse yet.

Among all the questions we ask, we are very much concern about this question, “What are the best practices in IT/IS?”.

In DOLE, as the programmer said, the best practices are as follows:

Determine the project

Is the capability to find, retrieve, report, change, or delete specific data without ambiguity. This applies especially to information stored in databases.
http://en.wikipedia.org/wiki/Identification_(information)

In making a system we or programmers should identify first or determine the project for them to know what they are going to make and they’re planning on how to develop the system. They identify the uses of the system. They determine also the cost of the system they’re going to develop it must be cheaper, but a good system that can make there companies improve or succeed.

System Analysis

Dealing with analysis of sets of interacting entities, the systems, often prior to their automation as computer systems, and the interactions within those systems. This field is closely related to operations research. It is also "an explicit formal inquiry carried out to help someone, referred to as the decision maker, identify a better course of action and make a better decision than he might otherwise have made. The systems discussed within systems analysis can be within any field such as: industrial processes, management, decision making processes, environmental protection processes.
http://en.wikipedia.org/wiki/System_analysis


System analyst analyzes the software to be used, the hardware specification, and the compatibility of the system to the hardware for them to fulfill the needs of a company or organization. And analyzes the cost of the system according to the software they were going too used and the hardware purchased.



Development

As of now the programmers are on going to start their system. Members of the programming project will now be designated according to their field. They'



Testing

Using a test method, perhaps published by a respected standards organization, is a good place to start. Sometimes it is more useful to modify one or to develop a new one. Again, documentation and full disclosure are very necessary. A well written test method is important. However, even more important is choosing a method of measuring the correct property or characteristic.
http://en.wikipedia.org/wiki/Test_method

Before using the system you have made, programmers ensure the quality of the system. They are going to test there system, so that programmers will know the capability of the system. Testing can help eliminate the errors that may occur during the operation or in using the system. So before using or deploying the system made they see to it that the system is ready to use by the company. In testing also we or the programmers can identify the weakness and in testing they well know on how to improve or complete the needs of company who will be using the system made. And programmers identify some revisions of their system and this saves time.

Implementation

Is the realization of an application, or execution of a plan, idea, model, design, specification, standard, algorithm, or policy.
Is a realization of a technical specification or algorithm as a program, software component, or other computer system. Many implementations may exist for a given specification or standard.
http://en.wikipedia.org/wiki/Implementation

In this step the System made is ready to use by the company or an organization.



Based in our interview in Dole Philippines about their IT/IS their organization is very systematic and highly classified. According to the MIS Programmer, Information System is the brain of the company because it holds all the information of the organization.



to view our picture, please visit my blog..Smile

http://mrdimpz0117.blogspot.com

P.S.

Sir, We have evidence that our conversations were recorded.



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JerusalemAlvaira



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PostSubject: Assignment 1   Fri Jun 26, 2009 7:04 pm

Before I discuss some of our chosen local organization’s best practices in Information Technology/Information System, I would like to share a little bit of what we experienced before we finally conducted our interview for this assignment. Our first choice was really the Department of Social And Welfare Development or DSWD. However, Sir Randy did not approve our letter because he wants us to go to private companies for some reasons. So, we considered our last option which is the AMA Computer College because we already arranged a meeting with the school’s IT personnel before we asked Sir Randy to sign our letter for DSWD. Unfortunately, he had an emergency which caused the cancellation of the interview. That is why, we went to the remote office of Dole Philippines, Davao in Lanang and there we interviewed a company Management Information System Programmer. What happened was an ambush interview and that the programmer was really on leave and that she only went to the office just for us to be able to conduct an interview.

BEST PRACTICES:

Inform The User
It was mentioned in the interview that in making or changing a system, some things must also be considered like the user. I agree with what the programmer has mentioned and as for me, if you are going to create a system, you will have to inform the user about the new system so that the user will be prepared and will know what type of system will be created, how the system flows, what will be its purposes and what will be its uses.

Systems Analysis
The programmer mentioned that in systems analysis, you have to analyze what kind of system is needed and that there is budgeting.

I agree with what the programmer said and in my opinion, during systems analysis, the developers must know first the needs of the user, the type of system they will develop, the time frame of the project and the cost of the project.

Development
For me, after careful system analysis, that will be the time that the system will be developed.

Testing
In my opinion, before the system will be implemented, it must be first tested for any errors that might occur.

Implementation
In my own opinion, after the development of the system has reached its perfection, that will be the time to implement the new system.

IT Outsourcing and Internal IT
Aside from the five protocols or practices mentioned, the programmer also discussed the difference between IT outsourcing and having an Internal IT in the company. According to the MIS Programmer, IT outsourcing needs to be updated but the IT company does not have to be because it is their own system. In IT outsourcing, they sell the system and follow whatever is the trend or if not, they will be left behind due to the competition. But the Internal IT does not have to follow the trend because they do not sell the system and that there is no competition between the IT department besides, their clients are the departments which are within the company unlike in the outsourcing whose clients are the external companies. Moreover, the programmer mentioned that the outsourcing must follow whatever is the market standard, because if not, they will not be able to sell their product to the companies. Not like in the Internal IT, whatever is requested from them or whatever system can be offered to the company, it will be the system that the company will adopt - that will be the system that they will produce for them.

The advantage of having an Internal IT as what the Management Information System Programmer said that if you look on the IT perspective, the Internal IT is advantageous than IT outsourcing because you create the system, you maintain the system and the overhead cost is cheaper in the long run and the only downside is when the IT personnel will leave. That is why everything must be documented.

The programmer also added that in the business perspective, it would be most advantageous if you use IT outsourcing for the reason that the business will stand whether you have an internal IT or not because you will have a contract outside the company. So the IT outsourcing company will be consulted whenever a problem will occur. If one personnel of that IT outsourcing company will leave, it will be the outsourcing company’s problem. In terms of security, internal IT is more secured than IT outsourcing. Within the internal IT they it is already the bylaws or it is already mandated by the mother company that this is the IT protocol or this will be the protocol to be followed. The latter is also acceptable because security is also a part of the service contract. At the same time, IT outsourcing also a disadvantage because they are outside the company unlike in the internal IT which is held by the company.

If I am a company owner, I will want to have an internal IT department because having one is cheaper than purchasing products from IT outsourcing companies. If I have one, I will be able to request systems which have functions that I specify according to my needs. Moreover, an internal IT department, knows more about the needs of my company in terms of database security and system flows.

Annual Training
According to the programmer, the company also conducts an annual training which is budgeted to keep their personnel updated and that in IT, it is their only advancement for their personnel. They also adapt whatever was trained to them.

System Security
In terms of their system security, the programmer said that they have not experienced hacking and that their security is verified by verisign who checks the security of the company. She added that verisign is a company who checks if the site is vulnerable. They also have firewalls that they use to protect their system.

MIS and ICT
According to the programmer, the new name of Management Information System or MIS is Information and Communication Technology or ICT because Management Information System is usually under the finance but once you are called Information and Communication Technology or ICT, you will be detached from the finance. It is not part of any other department in the company but is solely a separate department.

Definition of IT/IS
Finally, the programmer defined Information System or IS. IT is called the brain of the company because the IT holds all the information which is used for business. These information are used as basis as to what must be done.

The interview was recorded....

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♥ilyn_mapalo♥

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PostSubject: Re: Assignment 1 (Due: June 25, 2009, before 01:00pm)   Fri Jun 26, 2009 10:00 pm

Our assignment no. 1 is to identify a company/organization(s) best IT/IS practices. In connection with this, as of June 24,2009, we(adaptar,amancio,millena,llemit,mancera and gonzales) decided to find certain company or organization to conduct an interview in order to answer a certain assignment. But, we're unfortunate that day because when we are ready with our letter for the approval to our professor, we need to make revisions and he also need first the profile of a company which we don't know yet.

June 25, 2009 - this is the second day of trying our luck. We surfed the internet to find different company's profile to present to our professor with the letter to be approved. But, unfortunately again, our professor is not around. He's very busy with his business appointments. Crying or Very sad On the other side, in order to save our time, even though we don't have an approved letter, we tried o call some company. Including to our list of companies and also institutions are:
1.)AMS Group of Companies
2.)Phoenix Petroleum Philippines, Inc.
3.)eTelecare Global Solutions
4.)DCCII
5.)ACDC
6.)HCDC
When we tried to call at Phoenex,the Human Resource Department Head of Phoenix Philippines Inc. is the one who got the call and then she said that we can visit to their company anytime. After hearing the good news, we hurriedly went to their main office which is located at Stella Hizon, Reyes Road, Barangay Pampanga, Davao City. Whem we arrived there, we're amazed of their big tanks. And then after that, we introduced ourselves where we are from what school to the guards. Two of our classmates,Adaptar and Gonzales had the conversations there inside but unfortunately, we did not have the time to proceed to interview because they need first the approved letter. We're very dismayed. And now, I will just post some informations about the Phoenex and then next time after we can interviewed their in-charge I will post about the assignments.



Head Office:
Phoenix Bulk Depot, Lanang, Davao City 8000 Philippines
Tel: +63-(82)-235-8888


Phoenix Life First

Phoenix Petroleum Foundation Inc., led by President Cherylyn C. Uy, lives up to its core value of stewardship through projects in service of the community. As stewards, we nurture our resources responsibly. By giving back, we contribute to elevating the quality of life of the people we help, because we believe that life comes first.

The foundation’s primary purpose is to engage, support and or participate in social activities and functions geared towards the development, protection, alleviation, education and or empowerment of the needy, depressed and miserable members of the society.

Products and Services

1.)Terminaling, Hauling and Into-Plane Services
-Phoenix Petroleum services the fuel requirements of diverse industries in Mindanao. For these accounts, Phoenix fuels are delivered to the client's area of operations. For high-volume accounts, the company sets up its own pump station within the client's area of operations.

2.)
- Phoenix Petroleum's products are sold through its network of retail service stations
3.)Lubricants & Car Care
-Lubricants are currently sold in all Phoenix fuel stations throughout Mindanao and Luzon and in selected auto supply stores in Mindanao’s major cities.

Through dealership agreements, Phoenix Petroleum offers for franchising the right to operate a Phoenix gasoline retail service station, and use of the company's retail operations and management system.

In support of its franchisees, Phoenix Petroleum provides the following assistance to the prospective business partner:

Pre-Operations
- Site Evaluation Assistance and Station Lay-Out Assistance
- Pre-opening and start-up assistance


Operations
- Provision of Station Equipment (pumps, tanks and signage)
- The Phoenix Operations Manual
- Technical Training
- Continuous research and product development
- Continuing visits, guidance and business evaluation support


Marketing - Use of Phoenix brand, system and design
- Local marketing and promotional assistance
- Sales territory protection

http://www.phoenixphilippines.com/index.php



July 2, 2009 - Our group visited the GH Office Depot Bldg. to give the approval letter fro our company.

July 3, 2009 - That day, at exactly 2:30 pm, we went to GH Office Depot Bldg. to conduct an interview to their IT personnel. Gladly, we were intertained well there. So, we did not hesitate to do our purpose.

Their IT personnel look like a fresh graduate. We feel comfortable to question him. First, I will give you some informations about their company.

The company started as small office stationery dealer in 1967. By the grace of God and through its continuous quest for quality and better products to serve its clientele. It has gained the confidence and patronage of its clients. The clientele expanded to what it is today, a big solid majority share in the market.
The company opened its door to the general public in 1995 by opening up a modest yet modern retail outfit. A supermarket-type of stationery store. The concept was overwhelming accepted by the general public.

The retail outlet and network continue to grow and expand. Today, it is a big business outfit housed in a modern complex with all the convenient facilities and amenities.

The GH OFFICE DEPOT carries in its inventory more than 12,000 items of office items to serve its clients. The company keeps on updating and upgrading its list of items to cope up with the current trend in office management. And to serve its clients with the latest and most up-to-date office supplies and equipments.


88-88A T.
Monteverde Ave.
Davao City
8000 Philippines


When we asked their IT personnel about their IT best practices, he just mention back upping of files. This is very important in the programmers to back up files in order to have a copy if ever there's malfunction of their computers. He also said that their facilities(technological) can be include to their best practices. Some of which are, cctv, biometric, barcode scanner and inquiry, also their cameras, especially their website. The one whom monitoring or assigned for cctv is their boss. He said that since it is a family owned business, if ever there's some request like for example request of resigning, that will directly go to their boss/manager. There system is just new to upgrade as he said. They were able to used dos operating system but now, for the server they have XP. They have also Windows 2000 and Vista.


http://ghofficedepot.com/index.htm


Last edited by ♥ilyn_mapalo♥ on Wed Jul 15, 2009 1:36 pm; edited 5 times in total
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athina alorro

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PostSubject: assignment number one..(^_^)   Fri Jun 26, 2009 10:16 pm

Before I would discuss about the best practices in IT/IS of our adopted company, here is a brief company background of DOLE for this assignment.

DOLE Philippines
Company Background


Dole is the world's largest producer and marketer of high-quality fresh fruits, fresh vegetables and fresh cut flowers with a growing line of quality packaged foods. Dole’s dedication to quality is a commitment solidly backed by: comprehensive programs for food safety, scientific crop protection programs, stringent quality control measures, state-of-the-art production and transportation technologies, continuous improvement through research and innovation, and dedication to the safety of our employees, communities and the environment. Dole is committed to nutrition education to communicate to the public the health benefits of eating a diet rich in fruits and vegetables.

In the Philippines, Dole has introduced premium quality, healthy food products in fresh and packaged foods. Its focus on health and nutrition remains strong even as Dole continues to expand its healthy food products. Its product lines range from canned pineapple solids, canned mixed fruits, canned beverages, packaged fruit snacks to tomato sauce.

Source: http://www.dole.com.ph/CompanyInfo.htm

The Company hunting..


Honestly speaking, DOLE Philippines was not actually our first choice as the company to feature in our first assignment.

Last Wednesday, the original plan of our group was to interview the assistant of the IT manager of the AMA Computer College. He agreed to have an informal interview outside their school because outsiders were not allowed in their campus. But due to an unexpected circumstance he was not able to meet us and therefore will have to cancel our appointment.

The plan B was to interview one of the IT personnel of the Department of Social Welfare and Development or DSWD where one of our group mate works. The DSWD needed a formal letter signed by our instructor to accommodate us. Unfortunately, sir Randy did not approved our chosen organization and deliberately specified that if possible that we should adopt a private company to have a more meaningful learning experience.

And so the search goes on…

Fortunately, thanks to Anthony’s connection, one of the MIS programmer of the DOLE Philippines agreed to meet us at SJRDC Building, Lanang and answer our questions concerning our assignment. Hurray!

Best IT/IS practices..


Based on our interview last Thursday with one of MIS programmer of DOLE Philippines, here are the best practices in IT/IS that I picked out..

1. Provide Backups and Recovery Plans in any system or project.

This is probably one of the most common and most important thing to consider when creating, implementing or on the process of maintaining a system. Backups and Recovery Plans allow the company to have an assurance that the data will not be lost in case the systems accidentally fail.

She mentioned that if you’re an IT personnel, it is practically a rule of thumb to backup everything that you are working on.

2. Annual Training for all IT personnel.

As far as I could remember during our HRM discussions last semester, Training is a must-do for human resource development.

Based on what I understood on what our interviewee said, training of human resources (especially IT personnel) will help refresh or update them with the necessary skills and technical development on their field. Their newly acquired learning and skills will help them make more effective systems in the future and therefore will make them a great asset for the company’s development in general.

3. Thorough System Analysis.

Before making any system for the company, thorough system analysis is very important because this is the stage of the system development where IT pipz answer crucial questions like What specific kind of system does the company need? Or Do we really need to make a new system or just an upgrade?

This is because improperly analyzed and poorly planned systems may result to inefficient and impractical systems which can be a liability instead of an asset for the company.

Included in this protocol is the extensive and thorough planning and budgeting for their system or project especially during a system change.

4. Testing of Systems.

One of their standard procedures after the development of a system is the methodical and meticulous testing of the system in order to (as much as possible) reduce the margin of error.

5. Having an internal IT personnel rather than outsourcing.

According to our interviewee, the DOLE Philippines does not outsource IT people but rather they have their own IT personnel who will make and maintain their systems.

In her opinion, the advantages o f having internal IT in a company are

First, if you would calculate the cost when it comes to hiring IT/IS personnel, having your own internal IT personnel is cheaper in the long run compared to outsourcing.

And second, it is more flexible in a sense that internal ITs can make systems according to their company’s need unlike when outsourcing where it is standardized based on the trend in the market.


PS.
Sir, our interview is supported with a recorded evidence. cheers.

For comments and suggestions..
click me


Last edited by athina alorro on Fri Jun 26, 2009 10:58 pm; edited 1 time in total (Reason for editing : provided a link for my blog)
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amielou.falcon

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PostSubject: hoping for kind consideration   Fri Jun 26, 2009 10:48 pm

Question sir, i have posted my assignment on my blog....
Neutral that was the day before the deadline..,
Rolling Eyes kindly visit my blogspot sir??? Sad
thank you in advance sir!Godbless..... bounce


http://amielouf.blogspot.com/


Last edited by amielou.falcon on Fri Jun 26, 2009 11:56 pm; edited 1 time in total
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mayraflordurango

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PostSubject: MIS-IT313   Fri Jun 26, 2009 11:44 pm

.....peace be with you sir...
...lahat po ng assignment ko under this subject ay naka.post po sa blogspot ko
http://mayraflord.blogspot.com/

thank you sir..
-mayraflor durango-
..on line...


Last edited by mayraflordurango on Thu Jul 23, 2009 9:03 pm; edited 1 time in total
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Dolorosa G. Mancera

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Join date : 2009-06-23
Age : 27
Location : Lacson Ext. Obrero Davao City

PostSubject: First Assignment   Sat Jun 27, 2009 12:22 am

Our first assignment requires us to look for a certain organization/s that has its own Management Information System or an Information technology Department. Me and my classmates have our list of companies. Included in our list are the following: Phoenix Petroleum Philippines,Inc, eTeleCare Global Solution, AMS Group of Companies and the GH Office Depot. And After waiting for several days for approval, our instructor approved the GH Office Depot. We then visit the company to ask for approval, but they told us to have a phone call first with the HR Staff then we should present a letter for them. The next day, through a phone call we are able to communicate with the HR staff then to the IT personnel and with no doubt they allow us to conduct an interview in our vacant time.

GH Office Depot

Location: 88A Monteverde Ave. , Davao City



GH Office Depot started in 1967 as a small stationary dealer. According to our interviewee, which is the company's IT Personnel in there IT department, that the GH Office Depot is a family owned company before and it grew into a cooperative one. It is operated by the Davao GH Enterprises, Inc.The company deals with paper, school and office supplies.He told us that they have 35,000 different items in the present.

The Company, GH Office Depot, as described by their own website, "The company started as small office stationery dealer in 1967. By the grace of God and through its continuous quest for quality and better products to serve its clientele. It has gained the confidence and patronage of its clients. The clientele expanded to what it is today, a big solid majority share in the market.
The company opened its door to the general public in 1995 by opening up a modest yet modern retail outfit. A supermarket-type of stationery store. The concept was overwhelming accepted by the general public.
The retail outlet and network continue to grow and expand. Today, it is a big business outfit housed in a modern complex with all the convenient facilities and amenities.

The GH OFFICE DEPOT carries in its inventory more than 12,000 items of office items to serve its clients. The company keeps on updating and upgrading its list of items to cope up with the current trend in office management. And to serve its clients with the latest and most up-to-date office supplies and equipments."

You can visit there site: http://www.ghofficedepot.com/about.htm for more information.

The organization also offers different services. Such as, Lamination Services, Photocopying Services, Book Binding Services and Desktop Publishing which include lay-outing and printing of Calling Cards and invitations or any other desktop services.

The person we interviewed is the company's IT Personnel in there IT department. He elaborated unto us about the company's different best practices in Information Technology/Information System.

The following are there best practices in IT/IS:

1. Bundy Clock
- As the Wikipedia define, "A time clock, sometimes known as a clock card machine or punch clock or time recorder, is a mechanical (or electronic) timepiece used to assist in tracking the hours an employee of a company worked. In regards to mechanical time clocks this was accomplished by inserting a heavy paper card, called a time card, into a slot on the time clock." The company use this for the casual employee's time-in and time-out.

2. Fingerprint Biometric System
- Refers to the use of a person's fingerprint characteristics for identifying that person. Through the use of your thumb or fingers and with the help of a fingerprint scanner, the regular employee's of the GH Office Depot can have their login and logout. This biometric system is connected to there payroll which is handled by the accounting department.

3. IP cam and TeleEye camera
- Well, when our interviewee mentioned that they are using 2 kinds of security or Surveillance camera. First is the IP cam. As I search the internet for more information about this, it described IP cameras or network IP cameras stream live video via digital packets across an internet protocol network such as a LAN (Local Area Network) or the Internet. The benefit of network cameras, is that they reside on IP networks; the video streams can then be accessed and stored remotely. This enables users to view and/or manage the IP cam using a standard web browser or video management software from different locations, giving businesses increased flexibility. http://www.ipcamerasupply.com/ On the other hand, the TeleEye camera, as defined by www.teleeye.com, "is a full function P/T/Z CCTV camera control unit designed for remote control through telephone network.It receives commands through telephone network and controls on/off power for zooming, focusing, iris for zoom lens, pan/tilt mechanism, washer and wiper for outdoor housing." According to the IT personnel, they have 3 IP cams and 16 TeleEye cameras in there main building. And he told us that the only person who can monitor the cameras is the boss or the owner of the company.

4. Point-to-point Antenna
- I am a bit puzzled when our interviewee said that they are using a point-to-point antenna. Its my first time to hear about this kind of connection. According to him, they used this to communicate and have a connection with there other branch(I am not sure but I guess it is along with Torres St.). Using this they can easily communicate with the other branch in a lesser expense.

Other Hardware Components that is present in their company:
Arrow UPS (Uninterruptible Power Supply) - is also known as battery back up which is also used in the company in their biometric system and bundy clock.
Arrow Barcode reader - as a supermarket-type stationary store, it is essential for them in knowing the price of there items.

***
The IT personnel explain to us that they are also using a POS or Point of Sale which is very useful in checkouts and for their inventory. In terms of management, he told us that there company is not that strict. Unlike the usual hierarchy, every orders and requests are direct to the boss(we are referring to the owner of the GH Office Depot). Ideally, they always have there back up files. Using a wireless connection, UTP, router, switch, hub, they are able to communicate or connect with the other staff or other department. They also have wifi's for there employees only.


For evidences you can visit my blog www.dgmancera.blogspot.com and drop some comments. Thanks in advance.


Last edited by Dolorosa G. Mancera on Tue Jul 07, 2009 5:05 am; edited 4 times in total
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Michelle Adlawan

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PostSubject: Re: Assignment 1 (Due: June 25, 2009, before 01:00pm)   Sat Jun 27, 2009 3:58 pm

In this assignment, we are to visit a company and discuss their best IT/IS best practices. We were informed by our facilitator that we should present evidences that we really visited a company and interviewed them personally. After realizing what we have to do, we discussed on what company we should go and visit first. Actually, we’ve gone through 3 companies and we’ve interviewed them in due respect to their policies and regulation



First top is Callbox – obviously it’s the nearest so it’s our first choice. As I searched the internet for some background check, I’ve known that Callbox is an industry award-winning full service sale and marketing firm that provides global market access via direct marketing, web marketing, sales support, database services and advanced sales force management.



When we reached their office, which is located at the 9th floor of Land Co building, we then presented our letter informing them that we are to conduct an interview about their MIS (Management Information System) if they permit. Lucky enough, they allowed us but due to lack of time and their busy schedule, they asked us to give out the questions that we are about to ask and they’ll just answer it and send it to our email by 6pm. Right after, we waited for their answers until the next morning but there were no replies. So then, we decided that we got to find another company in replacement to Callbox.



So, the next top is Global Connect eSolutions. It is located in Km 6, J.P. Laurel Ave., Bajada, Davao City. As stated in their company profile, the company provides fulfilment services to both local and foreign clients who desire complementary service in connection with outsourced customer contact management services. Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. We also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.

Sarah, who was with us, is a former employee in the company so she was the one who approached the MIS Department if we can conduct an interview in their company. Sadly, when we went there, they were having their meeting so as the programmer went out and entertain us; he told us that we just have to leave the questions that we are apt to ask in their MIS (same with Callbox, INC.). He said that we just have to get back the answers by 12:30nn. While waiting to their answer, we chose to go to the next company where it’s just a kilometre away from Global Connect eSolutions.



And the last top is Concentrix – a SYNNEX Corporation Company, located in IT Building 2, Damosa IT Park, J.P. Laurel Ave., Lanang, Davao City. It is a call center that offers technical and customer support. SYNNEX offers product distribution, related logistics services, business process outsourcing and contract assembly and works with the leading industry suppliers of IT systems, peripherals, system components, software and networking equipment.
It was an ambush interview but luckily, we were permitted to conduct an interview right way. Mr. Christopher Lim, the MIS Supervisor was our interviewee.

In Concentrix, the basic functions of MIS are the following:
IdeaLevel 1 - Help Desk - they are assigned in repairing, installing and troubleshooting problems; they are also responsible for networking and user configuration.
IdeaLevel 2 - Network Specialist – they serve as the mentor of the Level 1 and manages the deeper aspect of troubleshooting problems.
IdeaSenior Network Specialist – he is responsible for servers and telephone numbers configuration and the one who suggests upgrades in the system they use.
IdeaMIS Supervisor – the one who supervise the MIS department and the one who makes the decisions and recommendations of changes and upgrades in the company.



Mr. Lim added that MIS is the core of the company as based in Concentrix which is a technological call center in which MIS is very essential. So what is their best IT/IS practices? It is TEAMWORK and CONSTANTLY EVOLVING – where they are open for changes and upgrades in order to meet proper demands and for convenience in their clients and employees.

After the interview was done in Concentrix, we hurried back to Global Connect to get the answers from the questions that we left their before we leave. These was the answers that Mr. Rhyan Diansay, the only programmer in the said company, gave us.



How would you define MIS (Management Information System) in your company?

cyclops Management Information System is a subset of the overall internal control of a business covering the application of people, documents, technologies and procedures by management accountants for solving business problems.

What is the basic function of MIS in your company?

cyclops MIS includes software that helps in decision-making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management applications and any computerized processes that enable the department to run efficiently.

What is your best IT/IS practice/s?

cyclops A best practice is the belief that there is a technique, method, process,
activity, incentive as reward that is more effective at delivering a particular
outcome than any other technique, method and process.


So, that’s the end of our long day cheers …it’s quite tough but then we were relieved for our day was paid off. Thank you Lord! Very Happy Very Happy Very Happy

Note: We just want to send our gratitude to the companies who in one way or another helped us in this assignment. God bless to all of us.


Source:
http://www.callboxinc.com/
http://globalconnectesolutions.com/
http://concentrix.com/
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PostSubject: Re: Assignment 1 (Due: June 25, 2009, before 01:00pm)   

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Assignment 1 (Due: June 25, 2009, before 01:00pm)
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